All parcels are packed with extreme care and are trackable. To do this simply go to the Australia Post website and enter your tracking number to check out the status of your delivery Visit: http://auspost.com.au/track/

The tracking number will be emailed to you once your order has been shipped from our distribution centre.

Expected delivery for standard items is approximately five working days.

Your order will be shipped from our warehouse in Cheltenham, Victoria, Australia.

We ship to all areas Australia-wide.

Shipping is $11 for orders under $150, with free shipping on orders above $150. For Steeden tackle equipment, please allow 2-3 weeks for delivery.

Due to the size and nature of most of our products, we are unable to ship to PO Boxes. All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery. In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Once you reach the checkout phase, you will have the ability to add your discount code in the box provided.

Should you need to return a product to us, please contact our sales team for a Return Authorisation Number (RA#). All returns must be sent within 14 days of original invoice date. Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

To return an item, please contact our sales team (sales@gnsports.com) for a Return Authorisation Number (RA#).

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Refunds will be processed within three to five working days.

We offer Credit/Debit Card, Apple Pay, Google Pay and Shopify Pay payment methods. All payments options are securely processed via the respective third-parties: StraightsSell for credit and debit cards, Apple for Apple Pay payments, Google for Google Pay payments and Shopify for Shopify Pay payments. We accept Visa and MasterCard only.

Possibly. If you would like to find out more information, get in touch via the Contact Us page.

You can contact us via the form, email orders@gnsports.com or call 03 8541 9999.

Points for the Steeden Loyalty Program can only be earned by purchasing on the steeden.com.au website.

Ball sizes are used as a guide by the age of each player. A player aged between six and nine years will usually require a Mini ball, with players aged 10-12 using a Mod ball. The Size 5 is a full sized ball for all players over the age of 12.

Yes. Size charts are available on each clothing product page.

Yes. Size charts are available on each protective gear product page.

The recommended PSI can be found on the ball, but is usually around 8-10 PSI. After 5-7 days of usage, they may require more pumping to top it up.

Yes. Our teamwear team is able to fully customise clothing. Balls are also able to be customised with team club, sponsor or school logos. Head to our Teamwear and Custom Ball pages.